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SpO2 app installation fail on Sense

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‎06-11-2025 05:27 - last edited on ‎06-11-2025 14:54 by Fitbit Moderator

‎06-11-2025 05:27 - last edited on ‎06-11-2025 14:54 by Fitbit Moderator

I can't install SpO2 on my Android device. It apears like intalled but in the day after, the app asks for instalation again.

Moderator Edit: Clarified subject and updated label

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‎06-11-2025 15:06

‎06-11-2025 15:06

Hi there, @fattorelli.

Thanks for sharing this with me. As you may know, the SpO2 app is currently available only in locations where its usage has been officially approved. Could you verify if your current location is listed here? This will confirm that everything is set up correctly.

If your country appears listed, I'd suggest the following steps:

  1. Forget your Sense from the Bluetooth settings
  2. Check if the Fitbit app is updated and reboot your phone
  3. Open the Fitbit app and pull down on the screen to force a manual sync
  4. Try installing the SpO2 app one more time and follow the on-screen instructions
  5. Wear your watch during the night and monitor its behavior
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