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SpO2 appears on Sense not on Health Metrics tile

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‎04-08-2021 14:02 - last edited on ‎04-16-2021 17:11 by Fitbit Moderator

‎04-08-2021 14:02 - last edited on ‎04-16-2021 17:11 by Fitbit Moderator

I downloaded Fitbit’s SpO2 tracker and a SpO2 clock face and checked yes for all permissions. The clock face has worked perfectly showing my SpO2 score everyday. The iPhone app worked the first week then stopped recording SpO2 info saying “no data” even though it is clearly being displayed on the clock face. Yesterday the SpO2 portion of the Health Metric quit working altogether and now shows the two links for downloading a SpO2 clock face and SpO2 tracker app. When I check, both the clock face and tracker app say “installed.” All permissions are green. My Fitbit is up to date as is the Fitbit app and my iPhone.

 

Moderator Edit: Clarified subject and updated label

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‎04-16-2021 17:24

‎04-16-2021 17:24

Hi @Lester14. Welcome to the Community Forums.

 

Thanks for bringing this to our attention, as well for taking the time to troubleshoot your watch prior to posting. Because this shouldn't be happening, I'd recommend to get in touch with our Support team and provide all the steps that you've tried so far so they can investigate this situation, and provide you with assistance. Please click here to get connected with them via chat or phone.

 

Have a good day.

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