SpO2 not syncing with phone-Sense

[motamman]

Latest Android, pixel 4xl Fitbit premium 

Three days ago Spo2 stopped syncing. I see the percent on my sense but not on my phone. All other health metrics are syncing. I have restated my phone and my sense several times. I assume this is a known problem but bin don't see any recent posts.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @motamman.

I’m sorry to hear about the issues you experienced with your Fitbit Sense. Thank you for the time you spent trying to get them resolved.

If you haven't done it already, please check if there is any pending SpO2 app update:

1. Open the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Apps
3. If an app has a pending update, you'll see an Update button next to its name. Tap it to update the app.

In addition, you can restart your Watch and set it up as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[BenBTizMe]

Each time this happens I have to go through the steps (Shut down Sense, Go into app and clear cache, restart phone, restart sense, synch.) And sometimes I have to add a step to restart phone and sync AGAIN to capture the days missed. Last step is always wait for it to happen again in a week or so. This has been an issue for years now.  I've given up on them fixing it and I am sick of going through these steps even though they work every time.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @BenBTizMe.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a nice day.

[stroupwf]

Is there a solution to this yet?