Hi, @SunsetRunner, welcome, you should contact "Customer Support" using the chat facility or phone for a prompt response, alternatively you can contact them via the Fitbit app on your phone. Fitbit's warranty is for 1 year and excludes accidental damage.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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