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Status update about order

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‎09-28-2020 22:56 - last edited on ‎09-30-2020 07:11 by Fitbit Moderator

‎09-28-2020 22:56 - last edited on ‎09-30-2020 07:11 by Fitbit Moderator

Dear support team, please even if is a lag in the processing of an order, I hope to receive a notification about it.
Hanging my order without any notification about lag can be stressful.
Please update status, because patience is never unlimited.

Thank You 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-30-2020 07:10

‎09-30-2020 07:10

@mzprzybylski Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your order inquiry. Only our Support team can access orders and provide updates about them so I have created a ticket for you. Our Support team will contact you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-30-2020 07:29 - edited ‎09-30-2020 07:30

In response to AlvaroFitbit

‎09-30-2020 07:29 - edited ‎09-30-2020 07:30

I have a similar problem. When I use the link ("check your order status") from the confirmation email I get an "Sorry, that page is following a different trail" error message. 

My link looks like this (Order# and jwtToken changed)
https://www.fitbit.com/cart/status/A31234567?jwtToken=ey...

It appears to me that the token expires after one month and can't be used anymore.

Where can I get access to my valid check-your-order-status-link?

Best Answer