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Steps decrease whenever my sense syncs

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‎02-12-2022 17:58

‎02-12-2022 17:58

I’ve gotten over 20,000 steps today. And every time my Fitbit sense syncs, it drops my steps to 12,000. I’ve restarted my iPhone. I’ve uninstalled and reinstalled the fitbit app. I have even deleted the sense, and re-added it. This just started happening maybe a few hours ago. Once it reaches 13,000 something, it drops down to 12,200 

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‎02-20-2022 08:40

‎02-20-2022 08:40

Have you tried restarting the Sense itself, @AnnaRae?  You can either swipe left to "Settings" and then select "Device" and "Shut Down Device" or you can hold your finger over the sensor on the left for about 10 seconds and release it.

 

If you choose the former option, please follow the steps in the latter option to turn it back on.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎02-20-2022 11:23

In response to DramaQueenDiva

‎02-20-2022 11:23

Yes, I’ve done that. Thank you! It started working correctly the next day. 

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