Steps decrease whenever my sense syncs

[AnnaRae]

I’ve gotten over 20,000 steps today. And every time my Fitbit sense syncs, it drops my steps to 12,000. I’ve restarted my iPhone. I’ve uninstalled and reinstalled the fitbit app. I have even deleted the sense, and re-added it. This just started happening maybe a few hours ago. Once it reaches 13,000 something, it drops down to 12,200 

[DramaQueenDiva]

Have you tried restarting the Sense itself, @AnnaRae?  You can either swipe left to "Settings" and then select "Device" and "Shut Down Device" or you can hold your finger over the sensor on the left for about 10 seconds and release it.

If you choose the former option, please follow the steps in the latter option to turn it back on.

[AnnaRae]

Yes, I’ve done that. Thank you! It started working correctly the next day.