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Steps tracked by the Sense are way off

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‎06-28-2021 08:50 - last edited on ‎06-30-2021 12:50 by Fitbit Moderator

‎06-28-2021 08:50 - last edited on ‎06-30-2021 12:50 by Fitbit Moderator

Okay  I bought a sense like a month or so ago.  I am getting real frustrated with the step count.  I woke up this morning and before I even used my Fitbit it says I walked over 134 million steps!!!! Unless I walked across the country in my sleep, there's a problem here. I've looked how to reset it many ways but it doesn't work.  This has happened more than once !!   

 

 

 

Moderator edit: subject for clarity

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‎06-28-2021 09:01

‎06-28-2021 09:01

Nevermind,  I finally figured it out. 

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‎06-30-2021 12:56 - edited ‎06-30-2021 12:57

In response to Jog349

‎06-30-2021 12:56 - edited ‎06-30-2021 12:57

Hello @Jog349. Welcome to the community forums. 

 

I'm sorry for the experience you had and thank you very much for the troubleshooting steps you've tried and for finding a resolution. At this time, I'd like to let you know that if you had MobileTrack enabled, it could be the reason why you were seeing a high amount of steps. 

 

MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But if there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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