09-06-2022 18:24
09-06-2022 18:24
Hi All, my Fitbit strap broke. How can I order new one? And my husband's charger is not working, how to order tht one? Both our Fitbit were less than 5months old.
Answered! Go to the Best Answer.
09-06-2022 18:34
09-06-2022 18:34
Hi @Prasannag22 its possible these are both covered by warranty if you purchased form an authorized retailer. Get with support to ask them.
https://myhelp.fitbit.com/s/support?language=en_US
09-06-2022 18:34
09-06-2022 18:34
Hi @Prasannag22 its possible these are both covered by warranty if you purchased form an authorized retailer. Get with support to ask them.
https://myhelp.fitbit.com/s/support?language=en_US
09-06-2022 18:43
09-06-2022 18:43
Thank you so much, will check with support. These 2 were bought in wallmart
09-06-2022 19:22
09-06-2022 19:22
Can I claim for the sports band instead of classic one for replacement?
09-06-2022 19:45
09-06-2022 19:45
@Prasannag22 you can ask, but generally it's a replacement for the exact band you had.