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Strap coming out

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‎12-20-2020 11:16 - edited ‎12-20-2020 11:23

‎12-20-2020 11:16 - edited ‎12-20-2020 11:23

My strap keeps coming loose when running. The magnets seem to work fine so I don’t know why it keeps unclicking. Help  

 

All the parts are fine and nothing broken. When I tug on the strap directly out, it holds fine. But when you tug at an angle the magnet fails and the strap comes out. It must be that when I run the watch shakes at a angle and strap magnet fails. Is this common or a design flaw?

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‎12-20-2020 11:41

‎12-20-2020 11:41

Actually figured this out myself. One end of one strap is dodgy and not the same as the end of the other strap. Cannot see or feel the difference but it’s there. The other end of the strap locks in fine. 

 

Seems like the strap is inconsistent 

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2 REPLIES 2

‎12-20-2020 11:41

‎12-20-2020 11:41

Actually figured this out myself. One end of one strap is dodgy and not the same as the end of the other strap. Cannot see or feel the difference but it’s there. The other end of the strap locks in fine. 

 

Seems like the strap is inconsistent 

Best Answer

‎12-22-2020 17:59

In response to SMDprofile

‎12-22-2020 17:59

Hi @SMDprofile , thank you for sharing how you figured the position strap out. 

 

Please let me know if you need further assistance.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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