help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync solution for Fitbit Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2021 06:04 - last edited on ‎05-15-2021 11:03 by Fitbit Moderator

‎05-12-2021 06:04 - last edited on ‎05-15-2021 11:03 by Fitbit Moderator

Having suffered failure to sync, failure to access food database, watch keeping wrong time, etc, etc, etc… today I upgraded to iOS 14.5.1 and I don’t wanna speak to soon - but app is behaving as it should do in all respects. Just like it was when I bought it.

 

After upgrading the phone I hard-reset the watch by holding the side button for 10+ seconds,  logged out of the app and logged back in again and re-paired watch to app. 

I hope this helps - and remains as is now

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎05-12-2021 07:56

‎05-12-2021 07:56

Thanks for sharing, @Corpuscanis - This may help others in this forum. Keeping your phone/iPhone’s operating system up to date is always a good first step in trouble shooting problems. The other step is restarting the Fitbit device. I realize you don’t need to do this. I’m making the suggestion for anyone else troubleshooting issues. 

Best Answer