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Syncing Fitbit Sense

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‎03-04-2021 19:46 - last edited on ‎03-05-2021 10:34 by Fitbit Moderator

‎03-04-2021 19:46 - last edited on ‎03-05-2021 10:34 by Fitbit Moderator

When a device becomes desynched, after it is resynced again I think the sleep data and all information should come over to the app especially if you're a premium paying customer losing that data is kind of against the entire point of paying for premium service

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-05-2021 08:13

‎03-05-2021 08:13

I'm really not sure what is meant by "de-synced" @milty456 

The device is either connected to your Fitbit account, or not connected.. Their is no way to turn of syncing other than closing the fitbit app. 

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‎03-05-2021 08:30

In response to Rich_Laue

‎03-05-2021 08:30

Hi Rich,

 

I opened the app, it didn't have data for 3 days; the sync was failing....it was "desynched" and wouldn't sync again.

I had to work with support to re-add the device; unsure why.

All sleep data for 3 days didn't come to the app.

They don't keep that data on the device while it's not syncing; hence my request...to keep that data stored on the device until a time when it is synched again with the app/phone.

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‎03-05-2021 12:48

In response to milty456

‎03-05-2021 12:48

The Fitbit app may not have been connecting to the tracker. This is a sync issue. De-sync makes zero logic, the tracker wither syncs or not syncs. 

 

Now removing the device from your Fitbit account, will not erase any data. However during the adding of the tracker to your Fitbit account will erase the data on the Fitbit tracker. This is so that, if giving the tracker to another person, they will not get your data dumped in their account. 

The way to get around this is to not remove the tracker, but to setup the tracker as a replacement device. 

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