Syncing issues after the Fitbit app update

[Katakresis]

Since the most recent update pairing issues have arisen. I had no issues prior and it’s beyond frustrating having to re-pair it constantly just to get my stats updated. I miss my viviosmart.

Moderator Edit: Clarified subject

[Guy_]

HI @Katakresis - unfortunately this syncing issue comes with the new Fitbit App and affects many people. It may get resolved in a future app update.

[MarreFitbit · Accepted solution]

Hi there, @Katakresis. Welcome to the Fitbit Community Forums. I'm sorry to hear about the syncing difficulties you've been experiencing with your Sense after the update, I understand why you're feeling frustrated. I'll be glad to assist you with this! @Guy_ I appreciate you for trying to help. 

In addition to the steps you've done so far, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Hope that helps.