The exercise app on my Sense won't load

[ness1990]

Every time I click on exercise on my watch to select an exercise it will look like it is opening but then goes away.   I have restarted my watch, changed clock faces, closed and restarted the fitbit app and nothing works. 

Moderator Edit: Clarified subject

[AndyNZ2020]

Exactly the same thing is happening for me, was working fine last week! 

[MarreFitbit · Accepted solution]

Hi there, @ness1990. Thanks for stopping by in the Fitbit Community Forums and troubleshooting the issue with your Sense. 

Are you still having this issue? If you're, as our last resort, I'd suggest performing a factory reset. To do so, on your Fitbit device, open the Settings app > About >Factory Reset.

You can follow the steps to set up the device after that How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

@AndyNZ2020 Thanks for stopping by here! I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.