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Tracking sleep not working since upgrading

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‎03-28-2023 02:53

‎03-28-2023 02:53

  • I bought a sense a little over a week ago. I waited about using the 6 months free program until a couple of days ago. I wanted to make sure I liked it before signing up. The first week, the sleep tracker worked great! Now that I've become a premium member, it's not tracking my sleep any more and the snore detector isn't working at all. What do I need to do? I have an android phone for the app. Thanks. 
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6 REPLIES 6

‎03-28-2023 07:42

‎03-28-2023 07:42

I'm having the same issue with mine!! Since mid-february it only seems to record 2-3 hours of sleep per night. It never catches when I fall back to sleep or take naps, anymore 😖

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‎03-28-2023 08:15

In response to SamanthaB293

‎03-28-2023 08:15

It's frustrating. It has me at under 2 hours from Friday night and nothing since.

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‎03-29-2023 03:30

In response to SamanthaB293

‎03-29-2023 03:30

I did a chat session with someone yesterday and he had me restart my watch, but it did the same thing last night. He gave me a reference number and said to observe it for 24 hours and then start another chat with the reference number. If I find out anything, I'll let you know. 🤞

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‎03-29-2023 03:34

In response to AnnDan

‎03-29-2023 03:34

Try my suggestion on this thread:

Hope it works for you.

 

https://community.fitbit.com/t5/Sense/Sense-Not-Recording-Sleep-Properly/m-p/5358012#M64344

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‎03-29-2023 10:59

In response to AnnDan

‎03-29-2023 10:59

@AnnDan wrote:

I did a chat session with someone yesterday and he had me restart my watch, but it did the same thing last night. He gave me a reference number and said to observe it for 24 hours and then start another chat with the reference number. If I find out anything, I'll let you know. 🤞

please do!! I did a hard reset yesterday, but I still got a recording of 2 hours last night. I also fell back to sleep for about 4 hours and it didn't record it at all.

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‎03-29-2023 11:30 - edited ‎03-29-2023 11:37

In response to SamanthaB293

‎03-29-2023 11:30 - edited ‎03-29-2023 11:37

Since apparently the agent or I used a bad word (which we didn't), I can't post the chat.

He told me to go to the dashboard, then to the gear, then settings, device, sleep tracking and change the sensitivity.

He said that the normal mode is great for a lot of people but if you toss and turn a lot or wake up a lot, the sensitive mode should record all of that. He could see how many hours I slept last night, but I couldn't. He gave me another case number in case it doesn't work tonight. 

 

 

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