Sense not charging

[senseMorning]

Purchased "Sense" in Dec. 2022 and stop charging less than 60 days, so I called "Support team" send me another wrong model, but that still doesn't charge. What to do? No more Fitbit since Dec. 2022. Paid over $190 from the Best-buy. Any Suggestions, please.Thanks

Moderator edit: clarified subject 

[JMR12]

Check the battery strength in the app on your cell phone. It could be the charger that isn't working. Not sure if this will work for you, but if the FitBit is showing it is charged in the app, try selecting a different clock-face on the FitBit app on your cell phone and then reset the FitBit while it is on the charger. My FitBit went black although the step count was still updating on the cell phone app. I had a 3rd party clock-face that I had purchased through FitBit. When I switched to a FitBit clock-face and reset, the FitBit is now fine. I no longer see that other clock-face as a clock option so I suspect FitBit is no longer supporting it. Good luck!  

[Guy_]

Hi @senseMorning - it is probably not the watch but the charge cable which fail often - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen