Unable to charge my Sense

[Valerie731]

I no longer have questions because I called support again. Same issue with the charger in the last couple of months. The pin on the left went in and I was unable to charge my Fitbit. I had a Ionic for two years never had a problem, I had to send it in because of a recall that was not affecting me. I decided to go ahead and send it in and get the Sense. I hesitated because I thought why not just get a Apple Phone? I decided against it and stuck with Fitbit. My experience has been the worst and after now waiting for another charger to come in the mail, I wish I got the Apple watch.

Moderator Edit: Clarified subject

[Guy_]

Hi @Valerie731 - it's a bit more complicated with the recall process but Fitbit offer a 45 day refund  for new purchases. It may still apply if you are not happy. Ask customer support.

[Grnizs · Accepted solution]

I did the same thing. Returned my Iconic for the recall. Regret sending it back as I never had an issue with it. Apparently this charger issue has been going on for well over a year and they have yet to fix it. I had to request a replacement cable under warranty was well. Unfortunately this may be my last fitbit because of the amount of money I will need to invest in cables. Very disappointing.

[Tuppertea]

I can’t get onto anyone to get help!!!

[GWoodSGN]

I can only wish you good luck. I've now communicated with three service agents. All three made the same suggestions. I tried them all with no success in charging the Fitbit Sense. This is the second watch that has failed during 11 months. Now they are putting off replacing the second watch. Delaying tactics seems to be their playbook.

[Guy_]

Hi @GWoodSGN  - have a look at this post, it may help.

How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen