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Unable to connect with online chat Support

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‎01-23-2021 11:09 - last edited on ‎01-24-2021 09:47 by Fitbit Moderator

‎01-23-2021 11:09 - last edited on ‎01-24-2021 09:47 by Fitbit Moderator

I've been trying to connect with online chat support. Each time I input all the required info (and why do I have to input at least 50 characters for something as simple as "HR monitor not accurate" 🤔) I go through through the 'captcha' bs 🤐 and then I'm told I'm 2nd or 3rd in line. So I switch browser tabs so I can continue other things while waiting, only to find out when I return to the chat tab all my input info is gone and I have to start from scratch again 😧. After going through that scenario 3 times I'm then told my attempts have exceeded some limit and I need to "wait for some time" before I can retry connecting. What kind of bogus system is this? It's almost as if they don't want to help you and make it so pathetically trying for you that you just ultimately give up.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-23-2021 12:22

‎01-23-2021 12:22

Hi @blenderbender on what phone is this? 

I just tried, after hitting submit a new page opens with a simple message saying the next person a soluble will be with me soon. 

When I went back to the tap, the same message was there. 

We might be able to help with the problem with your sense. 

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‎01-23-2021 12:25 - edited ‎01-23-2021 12:28

In response to Rich_Laue

‎01-23-2021 12:25 - edited ‎01-23-2021 12:28

Thanks... the problem is not with my iphone but the web browser on my chromebook. I'm not certain what problem you are referring to though. The HRM?

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‎01-24-2021 10:47

In response to blenderbender

‎01-24-2021 10:47

Hi @blenderbender. It's good to see you around. @Rich_Laue, thanks for stopping by to help our member.

 

@blenderbender, I'm sorry for the inconvenience experienced while trying to contact our Support team. This shouldn't be happening and be sure that your feedback will be passed along so our products and services can be improved. I went ahead and contacted our team to forward your posts but it seems that you already have a case created with them. I was told that you're receiving assistance so please keep an open communication with them.

 

See you around.

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