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Unable to receive notifications on fitbit sense

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‎11-12-2021 05:59

‎11-12-2021 05:59

I am using OnePlus Nord. Latest Android 11 version. I recently bought sense and it stops receiving notifications every other day. I've given all the permissions to the Fitbit app as well. I have to keep re-installing the app every other day so that I receive notifications. I've tried all the troubleshooting steps but they only give a temporary solution and I have to repeat the same every other day.

 

If anyone knows how to deal with this issue it would be great. 

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‎11-12-2021 10:30

‎11-12-2021 10:30

Hi, did you check your battery saving settings?

 

On the phone check battery optimizations

[the options may be different in your version]

  • First go to Settings > Apps & Notification > Special app access
  • Click on Battery optimization
  • Now press the drop down menu [...] and select “All Apps”
  • Click on Bluetooth and then select “Don’t optimize”
  • Same with Fitbit
  • Next go to Settings > Apps  > Fitbit > Storage
  • Clear cache [not data]
  • Force stop the Fitbit app
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