help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense keeps saying Notification services not running

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2021 07:48 - last edited on ‎11-09-2021 12:47 by Fitbit Moderator

‎11-08-2021 07:48 - last edited on ‎11-09-2021 12:47 by Fitbit Moderator

I'm not receiving the Notifications on my watch and there's an error "notification service not running, a phone restart is required to re-enable notifications on your phone"

Even if the issue gets resolved by clearing the data It happens again after a few hours.

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
3 REPLIES 3

‎11-09-2021 12:59 - last edited on ‎05-04-2024 10:45 by Fitbit Moderator

‎11-09-2021 12:59 - last edited on ‎05-04-2024 10:45 by Fitbit Moderator

Hi @Sakshi_. Welcome to the Community.

Thanks for letting us know about your Sense, and the steps tried on your own. To look into this, may I know since when this started to happen? What is the model and OS version of your phone? Also, is the Fitbit app updated? If you haven't done so, please give a try to the troubleshooting steps described in this help article and monitor your watch's behavior in the next days.

Best Answer
0 Votes

‎11-09-2021 15:01

In response to LizzyFitbit

‎11-09-2021 15:01

It's happening since I bought my fitbit sense, 30th october

Redmi 9 prime
OS- android 11

Yes the fitbit app is updated
Best Answer

‎11-12-2021 18:07 - last edited on ‎05-04-2024 10:45 by Fitbit Moderator

In response to Sakshi_

‎11-12-2021 18:07 - last edited on ‎05-04-2024 10:45 by Fitbit Moderator

Hi there, @Sakshi_.

Thanks for getting back with the requested information. Let me share that some Huawei users reported this issue and this was forwarded to our team so they can work to get it resolved. Because you have a different phone's model, I'd recommend contacting our Support team so they can investigate what may be occurring, as well as provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

Best Answer
0 Votes