Unable to set up Fitbit Pay on Sense

[4eyedtexan]

Every time I try to set up my wallet, I get the same error message: 

An unexpected error
occurred. Please try again
later.

Yhis has happened multiple times since I first bought my sense towards the end of July. Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @4eyedtexan. Welcome to the Community Forums. Thanks for the details provided in your post. 

Please try logging out from the Fitbit app, force stopping the Fitbit app, rebooting your phone, opening the Fitbit app, logging back in and try adding your card to the Wallet app one more time. If you get an error message, please take a screenshot of it. For instructions to attach a picture in your reply, check this post.

Also, please provide me with the model and OS/software version of your phone and let me know if your bank appears in the Fitbit Pay supported banks list. 

[4eyedtexan]

Thank you for your reply and my apologies for taking so long to get back with you. I followed your advice and logged out of the app and rebooted my phone. I tried again to set up my wallet and unfortunately, I received the same error message (see attached). My bank account is not currently supported, but that is not the source of my problem as I cannot even get that far … as soon as I attempt to set up the wallet, I get the same error. Any other suggestions?

[4eyedtexan]

I’ve tried to attach the screenshot, but for some reason, I’m unable to do it (I work in tech, so I wouldn’t think it would be too difficult) … but the message reads:  

“An unexpected error occurred. Please try again later.”

I am using an iPhone 11 and I’ve got the latest version of iOS 15. 

[Juanuco]

Hello, i'm just buy the fitbit sense smartphone and I'm having the same problem

iPhone 8 and latest versions of iOS and Fitbit apps installed:

 - iOS 15.1

 - Fitbit app Version 128.6.12

When I start to configure my first card and I push over Start button, the ios app shows the mensaje "preparing..." and about 2 seconds after it shows next general error:

"An unexpected error
occurred. Please try again
later."

[Naicam]

Hello. I’ have the same problem in Spain with Fitbit Sense ver 128.6.12 and Iphone 8 with IOS 15.2.1.

Any suggestion?

I tried to logout and restart movile and watch but I get the same error.

help please.