Unreliable step counting bug

[Guy_]

There is an issue with the step counting as shown here, with the dated Core Stats.

At 15:38 the watch was indicating an erroneous 13,256 steps

After a sync it was showing a more accurate 8,536 steps

How or why this bug has appeared is unknown. It is due to improper syncing/server processing.

There is nothing a user can do to fix this bug, any attempts could make matters worse and be a waste of time.

If the watch is not connected to the Fitbit App, by closing the app [often not possible] or better by turning off Bluetooth, and the steps are correct it would confirm that as the cause.

For Versa/Sense users [not Versa 4 or Sense 2], the SimpleCheckUp app [first screen] might help to know on the watch when the watch last synced.

When turning on Bluetooth again, it is necessary to manual sync a few times to get the correct steps to show.

This bug is NOT related to any watch firmware update or Fitbit App update and applies to all phone and watch types. There will be no update issued to fix it.

Steps counting bug - Update March 13th:

This may finally be fixed - check steps on your device and manually sync, If the app then shows the same for you it is fixed.

Stress Management Score - Update March 7th:

The missing Stress Management Score that affected all user types [regular or premium] is supposedly fixed now without any user intervention. Though the missing history is not recovered.

For those still not getting it yet please make a separate post/investigation.

[Mikasa48]

I thought the problem was fixed but I found the counts between watch & phone app sometimes are instantly accurate, then at other times several thousand steps off and requires several syncs until counts match again.
I even changed to a new Fitbit Sense but it’s the same issue.
I’m just venting but it seems Google is not very eager to solve this issue & wants us to purchase it’s more expensive Pixel watch! 😤

[Mom2Jacob]

This has to be the first Inspire person posting I’ve seen!!! I’ve only seen Versa 3 and sense.  Kind of funny though, 

In August 2020, Fitbit also announced new smartwatches, the Versa 3, the Inspire 2, and the Fitbit Sense, which includes new health metrics and analysis such as stress sensing, oxygen saturation, and skin temperature. The Sense also promises to show changes in skin temperature to catch signs of sickness. [55]