04-24-2022 11:31
04-24-2022 11:31
I have had my Sense since March 2021. For the most part everything has been okay. However, recently my watchband keeps falling off. The band is Fitbit. I can reattach it and it will stay on for awhile, but then without warning, off it comes. I have cleaned the attaching area with compressed air. The band snaps when inserted, but then pulls right out. I might add that it is only one side that does this. So I purchased a replacement band and it does the same thing. Help!
04-24-2022 13:21 - edited 04-24-2022 13:26
04-24-2022 13:21 - edited 04-24-2022 13:26
Got a couple choices. Buy a third party case/band combo like I did. It renders the eda/ecg inoperable unless pebble removed from case.
https://community.fitbit.com/t5/Sense/Rugged-case-for-Fitbit-Sense/m-p/5113076#M47658
You can try a thin piece of double sided tape by or painters tape, like community member Leowood recommends. It’s odd that a new band does not work. Must be something wrong where the band inserts.
https://community.fitbit.com/t5/Sense/Tips-to-repair-Sense-screen-detached/td-p/4903126
04-24-2022 15:31
04-24-2022 15:31
04-24-2022 16:03
04-24-2022 16:03
I agree, you shouldn’t be in this situation. However if you’re out of warranty, I’d be surprised if they offer a solution.