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Why there are clock faces unavailable for Sense?

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‎09-03-2022 07:15 - last edited on ‎09-04-2022 14:45 by Fitbit Moderator

‎09-03-2022 07:15 - last edited on ‎09-04-2022 14:45 by Fitbit Moderator

Why do you not delete 'unavailable' clocks?  Out of 20 'free',clocks that I looked at, 14 were 'unavailable'.  Would this be classified as 'false advertisement'?

 

Moderator Edit: Clarified subject

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‎09-03-2022 09:47

‎09-03-2022 09:47

Hi, @SMART-WATCH-USE, I haven't been able to replicate your problem. May I suggest you try again later ensuring you have a stable internet connection?

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-03-2022 11:52 - last edited on ‎07-20-2024 10:24 by Fitbit Moderator

‎09-03-2022 11:52 - last edited on ‎07-20-2024 10:24 by Fitbit Moderator

Hi @SMART-WATCH-USE - when you do a Google search for free clocks it returns clocks for all watches.

Not all clock faces are designed to run on all watches, you can check to see if Sense is listed as a supported watch.

Alternatively if you search using the Fitbit App it will only return clocks that are designed for your watch, but the search criteria may not be as sophisticated.

There is also another case where clocks for your watch are marked unavailable, that is if they were built for a later OS version than the firmware version you have installed on the watch. If you are running the latest firmware this won't be a problem.

What's changed in the latest Fitbit device update? shows the latest firmware version normally, sometimes there may be a lag publishing it.

Author | ch, passion for improvement.

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