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Why won’t the sleep record properly on Sense?

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‎08-02-2021 07:04 - last edited on ‎08-09-2021 06:25 by Moderator Alum

‎08-02-2021 07:04 - last edited on ‎08-09-2021 06:25 by Moderator Alum

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Why does it keep doing this? I clearly slept longer than 3 hours. I adjust by editing both the asleep and wake times by a minute. Why does it work sometimes and not others? Why can’t you fix your faulty useless app and products so it just works without this happening once a week

 

 


Moderator edit: subject updated for clarity

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‎08-09-2021 06:25

‎08-09-2021 06:25

Hi, thank you for sharing that you've been experiencing this inconvenience with your Sense watch, @SunriseRun477. 

 

I noticed that you already tried a few troubleshooting steps to resolve the problem you mentioned with sleep tracking. 

 

If you already tried the restart procedure described here and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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