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Won’t go past Home Screen

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‎07-21-2022 17:00

‎07-21-2022 17:00

Someone please help I recently received the Fitbit Sense as a gift from my husband. And as of today it’s stuck on the main screen. It won’t show notifications, swipe left or right, or up and down. This is the 4th Fitbit I’ve had and I hate to go without  it and have to send it back to get a replacement.

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‎07-21-2022 17:35

‎07-21-2022 17:35

Try to restart your Sense by pressing the capacity"button" for approx 10 secs.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎07-22-2022 03:18

‎07-22-2022 03:18

Hi, @Cjmcc84 , welcome, as suggested by @LokeAa restart your "Sense". More accurately squeeze the side button for about 20 seconds and release it when the Fitbit Logo appears. After about 35 seconds your "Sense should have restarted.

Let us know how you get on.

Cheers

 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎07-22-2022 04:41

‎07-22-2022 04:41

Hi @Cjmcc84 - just in case you have Always on enabled, double tap the watch face and swipe it to the right to get to Quick Settings and disable it and Sleep and Do not disturb icons and enable Wrist wake..

Author | ch, passion for improvement.

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