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iphone 12 pro max and Sense

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‎12-26-2020 10:04 - last edited on ‎11-25-2024 10:44 by Fitbit Moderator

‎12-26-2020 10:04 - last edited on ‎11-25-2024 10:44 by Fitbit Moderator

I upgraded iphone from 6 Plus to 12 Pro Max.  The last 2 days I've had to "forget this device" and set up again because it wasn't found to be synced and have not gotten my sleep data.  The Sense works fine during the day, but I usually put my phone on "do not disturb" at night.  It seems that may be the culprit.  Will try not using that function and see.  In the mean time, any suggestions?  I hate to think I can't use that option on my phone anymore.  Grrrrr

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‎12-26-2020 10:10

‎12-26-2020 10:10

Hi @KmumG, welcome to the community.

 

I'm not sure if you've already tried it but I would recommend restarting both the Sense and phone to see if this helps. You can restart the Sense by pressing and holding the button for 10 seconds (until you see the fitbit logo). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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