lengthy return time or lost in transit?????

[3milesaday]

My Sense stopped functioning correctly, so I chatted with online help.  After doing all things I was asked to do, representative advised I would be receiving return shipping label to return my device.  I mailed the device as requested on 6/17/22.  After tracking it, it seems to be stuck in the same location in California showing as in transit with delivery pending for the last two weeks!  It has been almost a month since I sent in my device and I have been contacting reps through chat being told they cannot send out a new device until they receive defective one.  I understand, but shouldn't they send out my replacement and make a claim with the shipping company on the the package that seems to be lost?  This is ridiculous and I am furious!

[SunsetRunner]

Keep talking to customer support and if you have the tracking number following up with who ever has it

I buy some pills every few months from the usa, it’s an awful place to buy from but the only country that has them.  They typically spend a week travelling around the country, then three weeks just sitting in California before being dispatched overseas. 

[3milesaday]

I have been contacting them at lest every other day. So infuriating 🤬

Sent from my iPhone

[SunsetRunner]

there is a website called ceoemail.  Google it, go to USA companies, then look for Fitbit, that is what I did.