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that you have 45 days to request a refund. In my case the first fitbit purchased on Feb 11 did not do as advertised and then died. A replacement (this replacement was not a new Fitbit -and I paid for a new one -but one that had been returned by a customer) came on March 31. It also does not have the features as described. I asked for a refund but the 45 days had passed. So I am stuck with a Sense that works no better than my Charge 2.
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