Sense won't synchronise

[Lola20000128]

I can't synchronise my sense with the app on my phone. Yesterday it was working,but today it doesn't. Bluetooth says that it can't connect when opening the app.

Moderator edit: format. 

[Lycia77]

I am having the same issue. I have tried everything - restart phone, restart watch, check for all updates, reset Bluetooth, forget and reconnect Sense.  Nothing is resolving the issue. 

[Guy_]

What type of phone do you have, iPhone?

[Lycia77]

Hi! FitBit helped and recommended a complete factory reset on my Sense, which seems to have fixed the issue for now.

Sent from my iPhone

[Charlie2019]

I have the same issue, also iPhone. Even removed the sense from the app, but now it won't reconnect anymore after giving the code. How do you do a factory reset? And on which iOS are you? I have 14.6 and since that time the issues with synchronising. Got my fitbit in about two weeks ago so have the latest firmware.

Thanks for the help.

[Lycia77]

Hello,

I am also iOS 14.6. Here is what FitBit support sent me about doing the reset (which you do on your actual Sense, not through the app):

Try to do a factory reset on your device. Note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. Instructions are outlined on this link https://help.fitbit.com/articles/en_US/Help_article/2216.htm.

Sent from my iPhone

[Charlie2019]

It worked! Didn’t even lose to much. Thanks.

Regards, Laura

[AndreaFitbit]

Hi there! Thanks for contacting us and for sharing your syncing inquiry. 

The recommended steps for syncing are included on help article: Why won't my Fitbit device sync?

Please make sure that you have the latest app version and that you´re  not trying to sync your watch with two devices at the same time. Factory reset is only recommended when our Support team advises doing it. 

Keep on visiting the forums.