syncing issues

[deetayl]

Similar to other posts, my new Sense has decided to spasmodically stop syncing.

I have tried all tips previously suggested and frankly, am sick of logging out, re-pairing the devide etc just to have the same problem the next day. 

The fitbit "thinks" about syncing ,getting about halfway along then just sits there. 

As previously suggested I have the latest updates on both my sense and iphone.

Thinking of returning as still under warranty.

[Odyssey13]

see if anything in this article will help - click to go there.

[deetayl]

Thanks for suggestion but did try all this first!

[Odyssey13]

Why not get with support directly. They also have a chat support line, under "other options"

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[iolite]

I have the exact same issue even removed the device and set it back up from scratch again. Only way I can get it to sync temporarily is by restarting the sense itself but as soon as you try to sync later again it clears the steps and you have restart it again. Have restarted phone too but that made no difference there is evidently an issue with the sense watch itself as there are far too many posts about the same issue with various things to attempt to fix the issue but nothing permanently fixes it! Very disappointed with this sense watch.

[Rich_Laue]

Have you tried clearing the fitbit apps cache? 

Removing a non syncing tracker is simply telling fitbit cloud that you are not going to use it. It will not fix a problem between the phone and tracker.