Fitbit - feedback

[belindaesq]

I called to let them know this is now night 5 where I didn't get detailed info and that my fitbit was still under warranty and I wanted one that worked. Apparently not everyone is experiencing the same thing. Some people are still getting all the info while many of us are not. They sent me an email saying their engineers are doing all they can to solve this as soon as possible. In the meantime we have to suffer without our data. 

 Moderator edit: updated subject for clarity

[WavyDavey]

Hi @belindaesq,

Yes, this is a known issue that is currently being worked on (assuming you're talking about sleep stages). If you subscribe to this thread, you'll get notification as soon as it's fixed. From what I've seen, it's not a problem with individual fitbit devices, so getting another unit probably wouldn't have any effect.

[SleepInsights]

I am having exactly the same problem since last Friday can't wait for them to rectify the issue

[WavyDavey]

@SleepInsights, @belindaesq,

According to this thread, it looks like the problem may have been solved!