Redesigned Sleep experience now in the Fitbit app

[RebeccaFitbit]

Hi everyone! Starting today, you may notice a new sleep experience in your Fitbit app. If you don't have it right away, please be patient as it can take some time to reach all users. 

Check out what’s new by going to the Fitbit Community blog. 

What do you think? Let us know!

[nearthound]

Excellent post!

[Davmon]

This sucks! Bring back the previous format.

[DallasDonna]

Same here. Ten years, but I need to buy a new smart watch and it won't be Fitbit. What a bummer...

[Rosey23]

I really don't like the new sleep readout. I've been using FitBit for a few years now and I like the old one way better. This new graph has less color and is harder to read since there are outlines instead of filled in spaces for each of the stages. I look at this at least 3 days a week if not more and it makes me sad that this is the updated change. My son also got the update first and mentioned he didn't like it to me. Mine hadn't updated yet and he was trying to figure out how to get his back to the way mine was. I told him mine updated and that it was the same as his now. We both don't like the new one. 😭😥

[Radok]

In addition to the issues with the new app design, my charge 6 just stopped syncing and I had to pair it again, losing my last workout in the process.

Glad I'm still in the return window. Just need to find out how to wipe everything and that's it.

Horrible experience all around.

[RRR1718]

I really really prefer the old sleep graphs and results. This is difficult to read. Go back please!!

[nearthound]

Well, there IS a FitBit account on Twitter/X. Perhaps we'd get SOME kind of response on that platform. This platform is apparently just for show.

[Mark2424]

I hate it. I hate the white color scheme and the profusion of vertical dotted lines.

I miss the smiling moon.

I hate the fact that you can't rotate it 90° to landscape proportions on an iPhone.

And, in the old format, you could drag your cursor horizontally across the sleep stages graph, and get a succession of segment duration readouts, e.g. REM (duration) ; Awake (duration) ; Light (duration) ... etc. Now if you want to get the same continuous sequence, you need to move your cursor both horizontally and vertically: move vertically up from the REM row to the Awake row to capture that brief interval, and then vertically down two rows to capture the Light interval, etc.

And regarding Benchmark, that's just completely broken: on selecting Benchmark, rather than e.g. displaying your particular REM percentage and total for the night compared against a typical range for your age and other factors, it just displays your percentages and totals and calls them typical ... there's no benchmarking at all. For instance, my Light sleep level total for last night is 4h 43m; displayed as Benchmark, I get a Light reading of 51% 4h 43m. (The percentage is added, but I'm seemingly asked to accept that my Light total of 4h 43m is exactly what others my age and type experience, no range given ... though a more reasonable interpretation is that Benchmark values are simply omitted.)

30 day average is also broken, not quite as badly. Selecting that display, it does show a black dot indicating that the 30 day averages are either shorter or longer, though no numerical duration or percentage is attached.

These remarks are all regarding the iPhone app. If I log into Fitbit on Firefox or another browser, I get the old style sleep levels graph, but seemingly no way to display benchmark readings there either.

[Jmcmanus]

I have to agree.
Sent from my iPhone

[Jmcmanus]

I agree. Hope someone is listening
Sent from my iPhone

[Keelliott]

I am now searching for an alternative to FitBit due to this upgrade. The sleep data is now mostly unusable, looks terrible, not user friendly at all. I used to be able to go to each category and see what time and for how long I was in each stage and now it’s next to impossible to sus that out. I see some folks like it so maybe you could have an option for those of us that liked it just fine the way it was to have that back. 

[Jmcmanus]

Agreed. I will also give up my Fitbit if the formatting doesn’t at least revert back to what it was.
Sent from my iPhone

[Ash2024]

Yesterday, the Fitbit dashboard on Chrome web browser showed the charts as they used to be, with the dark background and continuous lines. Today, my dashboard is completely blank, with a message saying to check my Fitbit app. No thanks, it's atrocious to look at. Subscription was canceled two days ago, Fitbit watch is on 3% charge. Considering letting it die, storing it in a drawer, and uninstalling the app forever. Thanks, but, no thanks.

Update=💩

[JAW49]

I hate it! I also am very unhappy with your so-called “Customer Service”! I am on my second Versa 2 because of sleep functions. I’m paying for Premium, and now I’m not getting any sleep data at all. I haven’t had a readiness score in months, but the usual resets didn’t do a thing. This morning it’s all no data. It’s bad enough that the software changes were dumb (and yes, an earlier update using white type on a light gray background is s gross violation of Design 1.0! I know whereof I speak, having been a graphic designer for many years. “Form follows function” people! I’m super unhappy right now. Plus, I never got my 35% off for my second Versa 2!

[Andywashere]

Ya, no thanks. Like the other graph. You should have made this an option on how one views the Sleep Timeline. Sometimes reinventing the wheel gets old, adding something to the wheel is progression. Please make it an option for the charts displays.

[funnytalk]

I hate the new sleep graph: too much math, instead of the colorful reading of sleep!

This “help” is not that efficient: I’m not even sure I voted in the right place!

[Polarfox1234]

This is very bad update. Cart is barely readable. You can't edit/delete sleep if device recognizes something as sleep which wasn't. Same goes for editing sleep start time. If I go to bed and read a book sometimes Fitbit picks this time as sleep. In the old version I could do that. 

In general don' fit what ain't broken.

[Rachezee]

I hate the new update. Please go back to the old one. Are you guys listening?

[Simgurl]

I looked forward to viewing my sleep data each morning. Until this morning.

My account was up for renewal on May 27. I just cancelled. I'll be searching for another fitness tracker.

[Cora5071]

When I first bought a Fitbit, I was mostly interested in the activity aspect. Once that novelty wore off, I quickly got more interested in the sleep data provided. It was eye opening. I've never had the best sleep quality and Fitbit has helped me a lot. 

My friend has one and isn't really interested in the sleep data. For me it's very important. This change is a huge step backwards.

My mom has an apple watch and she showed me her sleep graph. It looked like what the new Fitbit data is now. I thought to myself that I'm so grateful that Fitbit is so much easier to decipher. Until now. 

For some, the sleep data may not be important. For others, it is extremely important. I'm grateful that we have the technology these days for this information. Please consider going back to the old format. 

You asked for feedback, where are the responses from moderators?