I'm super annoyed that Chat Support suggested setting Sleep Sensitivity to Sensitive, even though I got sleep details on my Charge 5 for 8 months with the setting on Normal. (It would glitch occasionally but would correct if I restarted it.) Clearly that's not the problem, but they won't suggest anything else until I try that for 3 days. I've tried everything suggested online and from Chat Support and it hasn't worked. Everyone on this forum says the Sensitive setting records all movement as awake, and I'm a restless sleeper. Sleep Details stopped working on January 13...was there an iOS or Fitbit update on that date?
Fitbit Sleep tracker is great when it works -- until it doesn't. This is primarily why I got a Fitbit, but I am really regretting that decision. Buyer beware!
