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Sleep function isn't working properly

‎11-12-2020 15:02 - last edited on ‎02-25-2021 08:43 by Fitbit Moderator

‎11-12-2020 15:02 - last edited on ‎02-25-2021 08:43 by Fitbit Moderator

Does anyone know how to get any of these sleep tracking fitbits to work correctly?  I have NEVER had a night of sleep in which the fitbit was able to track my sleep other than basic details.   Every time it says it was unable to get enough information for sleep details or a sleep score (technically I do get a score each night, zero).  Doesn't matter which arm, how tight or loose I wear it, NEVER any details, just the basics.  What is the trick to get this to function correctly?

 

 

Moderator edit: subject for clarity 

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‎11-20-2020 07:42

‎11-20-2020 07:42

Unfortunately, this has happened to me on multiple Fitbit devices. Always the same, it claims it could not get accurate details - yet tracked my HR all night. As a strange aside, I have a hard time getting blood drawn, my blood vessels are hard to find - and apparently this has something to do with why every single Fitbit can't give me the Sleep Stages that I have been paying for. Occasionally, one night - with no changes at all a sleep stage will pop up and then not again for months, if ever. It is the single most frustrating thing about my Fitbit ownership. 

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