Sleep not recorded

[JimJ502]

My replacement Charge 2 (version 22.53.04) properly records BPM but will not record sleep or sleep stages.  I‘m using the Fitbit ios App with an iPhone.  To try resolve the issue I have performed the following procedures:

1. Restarted watch multiple times
2. Synced Fitbit with App multiple times
3. Logged out and logged back into my account
4. Changed BPM setting from Auto to On, to off and back to Auto
5. Logged out of App
6. Forced quit the App.
7. Restarted iPhone

 Moderator Edit: All-caps

[Renee7376]

I'm having the same problem...suggestions anyone?!

[WavyDavey]

Hi @Renee7376 & @JimJ502,

Try this, and see if it gets sleep tracking back online:

Go to the fitbit.com site, and click Dashboard. Then click Log, then Sleep. Enter the start and stop times for the last sleep that came through inaccurate. It will create a sleep log for that night, and hopefully get this back on track. Not certain if it will have an effect on sleep stage tracking, but you try and let us know!