Sleep score not showing, ad for Premium

[Debbie2012]

Updated iOS app on 3/19/20.  Suddenly today no sleep data is downloading even after several attempts to sync tracker. Instead, a banner ad for Premium shows up.  I know that Premium is for the deeper sleep analysis and details, but basic sleep data and score should remain free. Please advise. 

[WavyDavey]

Hi @Debbie2012,

Try logging out of the Fitbit app, then restart your phone and log back into the app. See if that fixes it, and let us know.

[Debbie2012]

It worked. Thanks

[Purcellj]

How do I log out of the app? Having this same issue.