Sleep timeline benchmark removed

[Roni9]

According to Customer Service, the Sleep Timeline Benchmark was removed in the 4.15 update.  That was a bad move on their part.  I purchased the Fitbit and the premium subscription to monitor my sleep, although some of the other features are helpful also.  I hope they will tweak it again and put the sleep benchmark back.  I may look elsewhere for another device.  I find the new 4.15 update cumbersome and not user friendly. 

[Rkl122]

Agreed 100%.  Removing service?  Not cool Fitbit!

[RiekoC]

Hello @Roni9 

This is what I see when I tap on Benchmark. Are you not seeing these shaded areas in your sleep graph? Are you an Android or iOS user?

[Rkl122]

I’ll answer, no I’m not seeing them.    I do see the “Typical range…” line.  Just not the ranges themselves.  I’m using Fitbit free on IOS.  

[LZeeW]

@Roni9   I flagged your post to get a moderator to weigh in in this.

[SleepyGeorge]

I don’t see this!  Is there anything else I should do besides tap Benchmarks to get those?

 Thanks 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @RiekoC and @LZeeW Thanks for your help.

Thanks for letting us know about your sleep information and providing screenshots of the Fitbit app. Before anything else, I'd like to clarify that the Sleep Benchmarks are available for all our members regardless if you have a Premium subscription or not.

With that in mind, our team is currently investigating an issue affecting this tab to get it resolved. I'd encourage you to keep an eye to this thread which will be updated with new information as soon as we have it available.

[RiekoC]

Hello @SleepyGeorge 

Are you an Android or iOS user?

Since one of the other users on this thread mentioned that they are an iOS user, I'm wondering if this is an iOS app issue.

[Rkl122]

Getting an access denied from "this thread." : 

"Access Denied

Sorry, you don't have permission to access this page. Please click here to return to the Fitbit Community.

Return to my original page "

But thanks for investigating.

[LZeeW]

@LizzyFitbit   Your link goes to a page that says Access Denied as described by @Rkl122 .

[RiekoC]

@LizzyFitbit 

I also get "Access denied" when I click on the provided link.

[LizzyFitbit]

Hi there, @Rkl122, @RiekoC and @LZeeW.

Thanks for the heads up! I just updated my post so the correct link is included.

By the way, I want to clarify with you that, even though the thread is in the iOS App board, the issue is affecting both Android and iOS mobile devices.

[jammyleg]

I have same screen as RiekoC, but without the little gray "typical range" boxes.  I've read that's an issue with others.  I am using Fitbit app 4.15, iPhone SE 2020, iOS 17.4.1.

[LizzyFitbit]

Hi there, @jammyleg.

Thanks for joining this thread and sharing this information. I want to let you know that there is an issue with the Fitbit app not showing the sleep benchmark ranges. This is affecting Android and iOS devices, and our team is currently working to get this resolved.

In the meantime, please keep syncing to ensure the rest of your information stays up-to-date. I'd also recommend checking this thread to receive new information about this situation.

[carraway.ron]

Interesting cause my wife’s Sense after updates still has Benchmark as of 4/25 but my verse 4 dropped benchmark upon update although it still has slide tab to select with a 30 avg tab also.  Benchmark just doesn’t work on mine.  Sad sad

[jhshiff]

I am running 4.15 on a Samsung Android phone. I do not see the grey boxes on the Benchmark screen any more, either.

[Penean]

I’m not seeing the ranges either.

[deita]

Thanks @Rieko for posting an image of how the benchmarks should look in the "upgrade." Mine look like this, and you can see how the crosshatch legend at the bottom is useless, since there are no such areas appearing in the graph.

I appreciate @LizzyFitbit telling us that they're aware of the problem, but it's been some time now since the change, and I'm truly disappointed in the disappearance of one of my favorite FitBit features.

Like @Rkl122 and others, I am not a Premium member; I use FitBit on iOS 17.4.1; my device is a Charge 5. 

[Toomany]

The sleep tracking changes suck. I am very disappointed with Fitbit 

[danayaks]

yeah - i went to apple watch because i didn't want to let fitbit into my google accounts - but they lacked this stuff - now i'm circling back (i finally agreed to go in through google because i thought fitbit superior to apple watch - but when i came back all that data i missed with apple wasn't there anyway.  grr.  next stop is probably to return the apple watch and get an Oura ring.  because i did find tracking my sleep with fitbit to be very helpful - back when i used to work better.  wish i had figured out how to export my data before they "fixed" it (i.e. broke it).