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2nd replacement!!

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‎08-16-2016 14:28

‎08-16-2016 14:28

I have just bought the Fitbit surge got a brand new one...didn't charge after all my attempts phone support line got a second replacement for now this one not to work I have been trying to get a surge since the 28th of June and not one has worked!!! Very angry and upset!
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‎08-16-2016 21:55

‎08-16-2016 21:55

Set up a Replacement Tracker

http://help.fitbit.com/articles/en_US/Help_article/1873

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-17-2016 04:00

In response to WendyB

‎08-17-2016 04:00

Already tried this..

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‎08-23-2016 08:17

In response to KerrL

‎08-23-2016 08:17

Hi @KerrL, it is nice to see you around the Community! Smiley Very Happy So you have received a new Fitbit Surge but you are having inconveniences at the moment to set it up, right? If that is the case, I suggest you to attempt a restart and then, make sure to complete the steps that my friend @WendyB posted above to pair your tracker. There you can find the instructions to do it over a computer or an iPhone. 

 

Let me know if you are able to complete the set up process. 

Heydy | Community Moderator, Fitbit
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