4th Surge...

[dogenzenji]

Well I am now being sent number 4. In Tangerine, as they are out of black ones.

First one died with cracking round the screws after 9 months, screen was also non responsive. Second one was a DOA with a broken home button. Third one, the band bubbled at the front and has now peeled completely away after only 3 months. I guess I am fairly active, running, cycling, walking and swimming (no swimming with the Surge) but it does seems a rather poor rate of attrition.

To Fitbit's credit their replacement process is really good. And the option was there for fifty percent off another tracker... but, well, no... will give this new snazzy orange number a workout and that will be it, if the band breaks again it is time to look at something else. Which is a shame because band issues aside I really DO like the Surge. It works. Just please, Fitbit, if you do a Surge 2, you know, 10 Euro replacement bands? The ones on EBay and other places available now mean you have to fiddle with the BT antenna which is a bit silly. Oh and make it waterproof. And put the heart rate on the front in place of the date. I know what the date is. Thanks.

[YojanaFitbit]

Thank you for your participation and feedback, it's always nice to see you around @dogenzenji! 

It's been a long road to happiness, sorry for the inconvenience with your Surge band; you did great in getting in touch with our Support Team to see your options. Obviously you really like your Fitbit Surge, as it has really good features and functionality helps to perform high intensity workouts.

About new product designed, you can vote for this idea and comment anything else that you'd like to add: Fitbit Surge 2. Thanks a million for this productive feedback and for your patience on this. I can assure you that your suggestions will be pass along to our team. 

I'll be looking forward to your new comments once you get your replacement!