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A+ customer service

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‎04-20-2017 18:51

‎04-20-2017 18:51

I sent a message to Fitbit customer service on 04-19-2017 that my rather expensive Fitbit Surge screen had broke.  Literally 10 hours later I was given two options of a replacement or 50% credit.  I love my Surge and chose a replacement.  Shipped a few hours later.  This is the reason I gave my Apple Watch to my daughter Kylee Barber.  Kudos to Fitbit you have a life long customer here.  

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‎04-20-2017 21:01

‎04-20-2017 21:01

Welcome to the forums!

 

Glad they took care of you! Always good to hear!

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-20-2017 21:14

‎04-20-2017 21:14

Seriously? I have the opposite experience, I'm expecting a replacement for a nackered button:

 

12th January I was asked for my delivery details;
16th February I was told it would be 3 weeks until a replacement is in stock;
28th March, I was told 3-4 weeks;
21st April I am now being told 4-5 weeks.
 
This is my 2nd replacement, since the original button issue I've had condensation getting into the screen and stopping the swipe screen working for a while, the strap is now peeling away, the watches don't stand up to regular exercise (and I'm no marathon runner), 2 delivery dates missed so far, so how do I trust the latest estimate?
 
Glad you had a good result, not all of us do!
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