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Alarm will not vibrate or buzz...

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‎01-22-2016 22:29

‎01-22-2016 22:29

Is there a way to fix my new surge? I set it up fine no problem. Set the alarm...and no buzzing or vibrating. Tried figuring out if something wasn't set right but I can't figure it out. I have reset it 3 times.
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4 REPLIES 4

‎01-23-2016 07:31

‎01-23-2016 07:31

Hi @DannieM very welcome to the Community! Smiley Very Happy Try to delete the alarm, after that restart your Surge one more time and finally, set the alarm again and sync your tracker.

 

Let me know if the issue persist, I'll be around! 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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‎01-23-2016 12:45

In response to TarinFitbit

‎01-23-2016 12:45

Just tried that....and it still won't work...it only lights up when the
alarm goes off. 😕
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‎01-25-2016 13:44

In response to DannieM

‎01-25-2016 13:44

Thanks for the update @DannieM! At this point I recommend to contact Customer Support, they will be more than happy to further investigate this issue and find a quick solution for you.

 

Keep me posted! Cat Embarassed

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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‎01-25-2016 18:00

In response to TarinFitbit

‎01-25-2016 18:00

Thank you so much for the reply. I took it back yesterday and got a new
one. This one works great 🙂 .....i do love it.
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