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BPM

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‎02-27-2016 18:46

‎02-27-2016 18:46

Fitbit surge is not showing BPM nor is it flashing the green light in the back, it was working fine for the first 3 months but won't do these things anymore 😕 please help!
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‎02-28-2016 00:10

‎02-28-2016 00:10

You could try a restart to see if that kicks it back into life:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

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‎04-12-2016 13:40

In response to SteveH

‎04-12-2016 13:40

Welcome on board @LbLovell!  Besides the restart recommended by @SteveH, you may want to switch your heart rate settings from "On" or "Auto" to "Off". Save and syn and then turn it back on save and sync, You can do this from your Account Settings. You can also try to wear it a bit higher than usual.  Something like this: 

 

wearing 2.png

 

Hope this helps! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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