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Backlight defect ?

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‎02-11-2016 17:16

‎02-11-2016 17:16

Okay so I have had 2 issues with my Fitbit so far 

1) I can see the reflection of the led backlight in one corner which is very distracting. Is this normal ?

2) What does the LED light button on the right (between the 2 physical buttons) do ? It definetly doesn't turn on the backlight..... 

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4 REPLIES 4

‎02-12-2016 08:22

‎02-12-2016 08:22

Hello, @jysoman! Welcome to the family! 🙂 

 

Could you please send me a screenshot of the backlight you are seeing that distracts you?

 

And regarding the second question if the red light is on between the 2 buttons then that could be because your tracker needs an update. Please follow the instructions here to update your tracker. 

 

I'll be waiting for your updates!

Solange | Community Moderator, Fitbit
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‎02-12-2016 15:13 - last edited on ‎02-13-2016 06:46 by Moderator Alum

In response to SolangeE

‎02-12-2016 15:13 - last edited on ‎02-13-2016 06:46 by Moderator Alum

IMG_20160212_230754108.jpgIMG_20160212_230754108.jpgI've attached 2 images and in the bottom left of the screen is the light
that is being reflected when the backlight is turned on. Had to take the
photo in the dark for the problem to be visible (bad phone camera ).
And about the "led light" as indicated in the Manuel (between the two
buttons ). It is not glowing or anything. I assumed it to be a Manuel
capacitive button for the backlight. Am I wrong ?

Thanks

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‎02-12-2016 15:20

‎02-12-2016 15:20

The LED is just an LED, not a button of any kind and has no function at the moment as far as I'm aware. (This was posted a while back in response to a similar question.)

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎02-13-2016 06:58

In response to MikeF

‎02-13-2016 06:58

Hello, @jysoman! Man Tongue Thank you for the pictures. In this case I would suggest you to contact our Customer Support team for this situation. And regarding the second question, @MikeF is right this has no function it just turns on whenever your tracker needs an update or is having abnormal behavior. 

 

I hope this helps, let me know!

Solange | Community Moderator, Fitbit
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