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Bad Customer service

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‎01-04-2016 07:50 - edited ‎01-04-2016 08:35

‎01-04-2016 07:50 - edited ‎01-04-2016 08:35

I had a fitbit and the band is broken after 6 months. They sent me a replacement in November and it was defective. The battery never worked right, lasts maybe 36 hours. They said they would replace that one but then cancelled the order without explanation. Now customer service wont answer me at all and im quite angry because even if i have to pay to have the broken one they shipped me fixed i want to. Has anyone else had this issue?Smiley Frustrated

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‎01-04-2016 07:50 - edited ‎01-04-2016 08:49

‎01-04-2016 07:50 - edited ‎01-04-2016 08:49

First somehow My account gets hacked, they said it was third party but why would my fitbit info be on a third party site? Certainly wasn't gmail. Now this. They said we will send you a new one, then cancelled it, since then nothing, have sent 10 emails and am being ignored. Livid. I live by my fitbit and now I am carrying a broken one in my pocket because they wont replace it in a timely matter. 

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‎07-20-2016 05:02

In response to AdamB85

‎07-20-2016 05:02

How is it goin' @AdamB85, it is nice to read you on the forums. Please excuse the delay in my response. I'm sorry to hear about the experience you had with customer support. Could you please let me know if anything has change since then? 

I'll be waiting for your reply and wish you a wonderful day! 

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