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Watch not syncing

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‎07-19-2016 18:41

‎07-19-2016 18:41

Hi, I am off late having issues with syncing of the watch with the app. Though I have the latest version of the android app 2.29 (hope it's the latest), there are times when there's a temporary sync and subsequently the data is lost. Even a watch restart doesn't help at times.
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‎07-20-2016 04:44

‎07-20-2016 04:44

Welcome to the Community @Jeeds. Thanks for troubleshooting this issue by yourself. If your tracker is not syncing, I recommend following our syncing troubleshoot. After these steps your Surge should work without an inconvenience. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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