Battery Life short life

[bill328]

Well Fitbit support does it again. Recently my Surg has experienced a short battery life, requiring me to recharge daily. I made sure all activities, timer, exercise were turned off. So I contacted support. After going through the usual drill I was informed, that because I am a customer in good standing, but sadly past my warranty, I would be offered a 25% discount on a new device. I looked at the Blaze with is on sale for $149.99. So I ask what would be my cost on a new Blaze with discount? I was told $149.96. I ask if that was with my discount, yes it is. I said but wait, I am supposedly getting a "special" discount for being a current customer, the price you are offering me is the same as what anyone can buy it at, where is the discount? The person told me that only one discount is offered at a time.
This is my third experience with Fitbit support. The first was a cracked glass. Because I was still in warranty they replaced it free of cost. Yay. The second was because a clasp had broken. Fitbit does not sell replacement clasps for the Surg, and once again I was offered the 25% discount on a new device. Hmmm let me see, shell out $200+ for a new device, that worked fine or $1.50 for a third party clasp that worked perfectly? Duh! Now this battery issue.

It seems that Fitbit has put very little effort in support of the Surg. no replacement parts, just a 25% discount on a new device. At least with the Blaze and others you can replace the strap and clasps. If you are not going to support the Surg, dump it.
I guess I will just keep recharging my Surg daily until it stops all together then look elsewhere.

[YojanaFitbit]

Nice to see you around @bill328! Hope you’re enjoying the forums! 

Sorry about the issues with your previous Fitbit trackers. I'm assuming you already checked these tips to improve your Surge battery life. If not you can give it a shot to see if this helps your tracker to get more time from the battery life of your current Surge. I appreciate the time you took to get in touch with our Support Team, they review each case and scenario using the warranty information; so you can take a look the Warranty Policies, in case that you have doubts in regards of the options that they provided you.

As you might know, we don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I'm sure our Customer Support team will be more than glad to help you further with this, in case that you need to do so. I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.

See you around! :