Battery Suddenly Lasting Less than a Day

[PJS70]

I have not changed settings but I now only get less than a day from my battery.

GPS is off.  Auto Sync is off.  I am only using the step and heart rate functions.

Has something changed in the firmware?   This fitbit surge is only about 3 months old and is a replacement for the previous one that lasted about the same length of time before it stopped syncing.

This is really becoming a frustrating fitness tracker.  Can anyone offer advice?

[shipo]

Same thing happened to my Surge earlier this year; I restarted the tracker and the problem was solved.  🙂

[Billoni]

How do you restart the fitbit? I am having the same issue and now my clock is incorrect all the time. Nothing is accurate

[WendyB]

@Billoni Here you go

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[Izzymandias]

Auto Synch being off may be your culprit. I've noticed that every time I have more than about a week's worth of data sitting in the memory (which happens a lot since I'm on a ship), the battery life drops to about a day.  Once I pull into port and can synch, it goes back to normal.

[Billoni]

Thanks for your help. I sent an email to the fitbit support team before bed
yesterday and woke up to a more than satisfactory email. My fitbit was
beyond repair.

[PJS70]

Thanks. But didn't work and no response from customer service. Getting tired of the Fitbit experience.

[PJS70]

I have had no reply from FitBit customer support. I cannot rely on these devices. Really very disappointing. Time to look for an alternate. Even my wife's device is now dead. They are Duds.

[PJS70]

Didn't fix the problem.... Thanks anyway

[PJS70]

Still no response from Fitbit

[Billoni]

I am shocked. They responded to me right away. This will literally be my
4th fitbit because 2 stopped working and 1 replacement they sent never
worked.

[Izzymandias]

I can't say I've been all that impressed with fitbit customer service.  Only had one complaint about their product, but I've yet to receive a response.

[PJS70]

Serious reliability issues with these products. That is shocking!

[JuanJoFitbit]

@PJS70 @Izzymandias It's great to see you all in the Community! So sorry to hear that the battery of your Fitbit Surge trackers are not lasting as long as the charge should. Since you mentioned that our Support team hasn't responded, I'd like to know if they got back to you after you sent your last posts since I would like to follow up on this.

Looking forward to your replies my friends! 

[Izzymandias]

Unfortunately, I have not recieved any response from the support team.  I've switched to Garmin.  They may lose my pulse a little more than you did, but at least I can change the time when my ship crosses time zones.  Customer support's complete lack of concern or even response to the issue has soured me on FitBit.

[Redmoonstar]

There was another thread with the suggestion to Uninstall the fitbit widget if you are using it, that helped some people. Good luck!

[JuanJoFitbit]

@Izzymandias So sorry to hear about the experience you had with Fitbit and I really appreciate your feedback, I'll pass it forward to our higher levels.

@Redmoonstar Thanks for sharing the tips that helped other users to get this issue fixed. Let's hope this also helps @Izzymandias.

I'll be around if more questions arise my friends!