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Battery issues after latest version is installed

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‎12-05-2017 05:01 - last edited on ‎12-06-2017 09:56 by Moderator Alum

‎12-05-2017 05:01 - last edited on ‎12-06-2017 09:56 by Moderator Alum

Empty battery warning sign is continuously appearing on my Fitbit surge since I installed new Fitbit version last week. I also observed the full battery charge is draining out after one day of usage with empty battery warning sign appearing on my watch. Can I fix this.....help required.....Thanks

 

Moderator edit: Subject for clarity

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1 REPLY 1

‎12-06-2017 10:04

‎12-06-2017 10:04

Halo @khurramkhattak, thanks for stopping by! Thank you for your participation in the forums! Cat Happy

 

It might be that the firmware update for your Surge didn't go through completely, so please follow these steps to unpair and pair your tracker again; since by doing this your Fitbit will try to download it one more time. Also check the tips to clean your Fitbit contacts and take care of the battery life of your tracker. It might help!

 

Please keep me posted if you need more help! Woman Wink

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