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Battery life drains almost inmediately

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‎07-16-2017 15:35

‎07-16-2017 15:35

I was gifted a brand new surge, two days ago and I have had to charge it twice already. I just charged about 4 hours ago and the batter is almost half gone. Don't know if it is stuck on GPS mode or how to turn it off? Anyone else have this issue? Says battery life is supposed to last 7 days. 

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2 REPLIES 2

‎07-16-2017 19:39

‎07-16-2017 19:39

fitbit application ->Account->Surge

turn off  "Always Connected" options
turn off " All-Day Sync" options

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‎07-17-2017 10:52

In response to doi

‎07-17-2017 10:52

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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