help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken select button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2017 11:34

‎07-17-2017 11:34

Just charged up my surge after a year of leaving it sitting in a drawer and now the selection function button on the left is completely unresponsive. Tried to do a reset but that doesn't seem to work either. Any one know how to fix it or is it junk for the bin? 

Best Answer
0 Votes
1 REPLY 1

‎07-17-2017 13:06

‎07-17-2017 13:06

Sometimes you need 2 or 3 restarts before it works, so I would try that.

 

I assume it is probably out if warranty if it has been sitting around for more than a year, otherwise I would suggest getting in touch with Fitbit Customer Support on contact.fitbit.com.  But you might contact them to see what they say.

 

I hope you are able to bring it back to life.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes